Privacy Policy

Who we are

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    We are a Community Legal Service providing free legal services.
    Our website address is:

What is a Privacy Policy?

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    A Privacy Policy explains what we do with any personal information you give us (whether through this website, otherwise electronically, or face-to-face). We know you give us this information trusting we will keep it confidential.

    We collect and store this information about you to help us deliver the best possible legal service.

    This document therefore explains what information we collect and what we actually do with it.

    By giving us your information you are agreeing for us to process it in the ways described here.

What information we collect and why we collect it

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    We collect personal information on this website because it helps us contact you and set up appointments. We also collect personal information to help us work with you to resolve your legal issues. We will only use or share sensitive information as is operationally necessary, or with your consent and only for the reason we collected it (unless we need to by law).

    If we don’t need your information anymore, we will anonymise or delete it.

    If you are giving us someone else’s personal information on this website, please do so only if they agree to this policy.

    When you access any website including ours, you may be providing it with information about your location, Internet provider, computer hardware, browser type and operating system.

What we do with the information

    We use your personal information to give you the best legal service through :

  • Video-conferencing,
  • Emails,
  • Phone calls,
  • Government database searches (sometimes), and
  • Postal services.
Storing your information:
    Your information is securely stored at our office and only our staff access it. We use physical, electronic and management processes to keep your information safe. For example:

  • Access to your information is protected by strict user logins
  • All our staff are trained in information security, and
  • We limit access to your information according to the strict client confidentiality laws that apply to law firms
  • The University’s internet security protocols apply to our service and provide strong internet security.
Sharing your information:
    We only share your data as is operationally necessary to manage our service and your legal issues within our office and legal management software program and data storage providers, and only on a need-to-know basis.

    It’s possible that external providers store some of your information overseas (including the US) which have different information privacy laws and disclosure obligations to Australia. For example, this is true of Calendly which we mention in detail later in the Appointments form section.

    We will never sell your information (or give it away for free).

    We will also release your information with your consent, and as required by law.

    Please note: Use of a website, email, video-conference and telephonic services all carry risks of your personal information being intercepted by someone else before it reaches us. We can’t guarantee that won’t happen. It is your responsibility to decide if you want to use these mediums or not.

    Our web administrators can also see and edit information on our website.

How long we retain your electronic data

    If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

    For users that enter details in the Appointments Calendar on our website – the data is stored by the Calendly website in accordance with its Privacy Policy referred to above and available here. That data is also stored independently by us within Microsoft 365 (where the appointment data is stored as a calendar item in Microsoft Outlook and as an appointment (where one is confirmed) within Microsoft Teams or other video conferencing system if used with your consent or at your request.

What rights you have over your data

    You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Comments Form
    When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

    An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

    If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
    If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Appointments form

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    The booking calendar on our Appointments page uses an embedded Calendly calendar. Using this calendar means your data is subject to the Privacy and other conditions applicable to the Calendly website as if you had visited that site.

    The Calendly Privacy Policy is available here.

    Please note that the Calendly data is held outside Australia, in the USA, and your use of the calendar to make an appointment is deemed consent to your data being stored outside Australia.